Your order will be updated with its shipment status and your tracking link within 48 hours of you placing the order (except on Saturdays and Sundays). 

The package will be shipped within: 

  • 24h (for Ho Chi Minh city)

  • 72h (for Hanoi city and Singapore)

  • 3-5 working days (for other provinces in Vietnam) 

  • 1-2 weeks (for other countries, except Vietnam and Singapore)

If there are any issues with the product, such as damages incurred in the delivery process, you are eligible to request a 1-to-1 exchange. After 24 hours, the warranty policy will be applied instead for such issues with the product.