For all orders from B-Blowing, customers will receive an automatic order confirmation email from B-Blowing.
3. Warranty Method
- Please contact B-Blowing Service Center directly for support and advice.
- Customer Service Center will will support customers with warranty methods and send the product to the Warranty Center.
For all cases, the product warranty period depends on the Warranty Center’s policy and/ or the availability of replacement equipment/ products. You will be be notified when the decision from the Techinical Support Department has been made.
The average warranty time is 30 working days from the date Warranty Center receives the product.
4. Warranty Categories
- Device does not work
- Device automatically turns off when in use
- Device cannot shoot rays
- Device is missing some components
5. Warranty Expenses
- Within 24h from the time when the product is delivered to the customer, the company will pay for all the costs including shipping fee, costs of repair or renewal.
- After 24h from the time customer receives the product, customers need to pay for shipping fee to deliver the product to Warranty Center.
- If the error is caused by the manufacturer, we will exchange the new device and pay for the shipping fee.
- If the device has problem because of the user, customers pay for the shipping fee.
Below is the detailed warranty process.
When the product has problems:
Step 1: Please read Guide & Troubleshooting in order to check whether your device has problem.
If the problem with the device cannot be resolved, do step 2.
Step 2: Contact B-Blowing Customer Service Center
If the problem is still not dealt with, follow step 3.
Step 3: B-Blowing Customer Service will collect your product information. You need to provide all the required information to facilitate the warranty process.
Step 4: After receiving the product information, Customer Service will check your information. If the information matches the data stored in our system, Customer Service will send the request to DHL to pick the product up.
*NOTE: You have to send the product with full box and the Warranty Card (in the manual)
- Customers pay shipping fee if the product is damaged
- Customers pay shipping fee and processing fee for shipping if the product is not defective
Step 5: The Techinical Support Department will receive the product and start to check the device.
Step 6: Detailed Information related to your product warranty will be updated to you via email within 5 working days.
NOTE: READ THE MANUAL CAREFULLY BEFORE USE
In any cases, Vatitan will not be responsible for any damages or losses that occur because you do not follow the instructions from Vatitan and B-Blowing.